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Terms and conditions

Version number: v1.0

Effective date: 17th January 2023

1. Who we are 

1.1. We are Open Inclusion Limited. Our company information is at the end of this document. 

2. What this is all about

2.1. These are our terms and conditions which apply to our Service (explained below). 

2.2. We hate jargon and complicated fine print as much as you do and have tried to make these terms as simple as possible but every so often it is still necessary to use a big word.  Please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please read the entire document carefully and contact us if anything is unclear. 

2.3. When creating these terms and conditions we tried to only include things that we would be happy to agree to if we were the end user.  

3. Some definitions

This section explains what certain words mean wherever they are used with a capital letter

  • “Content” – all information of whatever kind (including posts, comments, images, photos, audio, video, messages etc.) displayed, stored or sent on or via our Service.
  • “Rewards” – the rewards system we operate, whether points, cash or otherwise.
  • “Service” – our website / platform and any related services.
  • “User” – people or organisations using our Service (whether or not registered with us).

4. How you enter a legal contract with us 

This section explains how and when you become legally bound by a contract with us.

4.1. By registering on, or accessing any part of, our Service, you enter a contract with us on the basis of these terms. Please don’t access the Service if you disagree with anything in these terms.

5. Changing these terms and conditions

This section explains how and when we can change these terms and what you can do if you disagree.

5.1. We may change these terms and conditions by posting the new version on our website. We will give you reasonable notice before they take effect. 

5.2. If you don’t agree to the new terms, you should stop using our Service before they take effect. Otherwise, you will be bound by the new terms. 

6. Your right to use our Service

This section sets out the extent to which you are allowed to use our service.

6.1. We grant you a limited personal non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms and conditions.

6.2. You must not use, or attempt to register on, our Service if you are below 18 years of age.

7. Research projects

This section explains about research project opportunities offered on our service.

7.1. We partner with companies to enable them to offer opportunities on our Service for Users to participate in research projects including workshops, interviews and surveys and which may include Rewards. If you take part in a project, you enter a contract with the company offering the opportunity and agree to comply with their specific project terms and requirements that apply to that opportunity. 

7.2. You separately agree with us to comply with these terms (i.e., this document) to the extent that the project involves your use of our Service. But the company’s project terms take priority if there is a conflict.

7.3. We do not promise that you will be qualified or accepted to participate in any particular or minimum number of projects or that you will receive any or any particular level of Rewards. 

8. Rewards

This section explains how our rewards system works including when rewards can be deleted/lost.

8.1. On our Service, we offer Rewards in return for satisfactory completion of certain research tasks as explained on our Service. Not all tasks earn Rewards. 

8.2. It is entirely our decision as to whether you have satisfactorily completed a research task entitling you to a Reward. Amongst other things, your task must:

  • be submitted before the project closes (and you accept that if you start a task but don’t complete it immediately, the project may close without you having a chance to complete the task);
  • comply with any minimum task requirements (e.g., word count or audio/video duration); 
  • not use fraudulent, deceptive, or “spamming” practices; and
  • not break these terms.

8.3. If you obtain Rewards, you must check that they have been correctly credited to your account and tell us immediately if not. 

8.4. Rewards are only payable to you when they have reached a certain value (as explained on our Service). We make payments monthly (or at alternative intervals we decide). We may make payments only above a certain threshold (if we say so on our Service). Payments are made by which ever payment methods we decide. It is your responsibility to provide us with correct payment details.

8.5. Until they are paid out, Rewards are not your own private property and they are for your personal use only. You must not sell or transfer them or make them available to anyone else or attempt to do so or encourage anyone else to do any of these things.

8.6. We may impose additional restrictions concerning the acquisition, payment or removal of Rewards. 

8.7. We may remove or delete or refuse to credit Rewards if we think that they were awarded in error or if that you did not complete the relevant research task or if you have broken these terms. 

8.8. You will lose any unpaid Rewards when this agreement ends, unless we agree otherwise in writing. 

8.9. We may at any time decide to end the entire Reward program.  Before we delete any unpaid Rewards, we will give you reasonable notice.

9. Referral Scheme

This section explains the conditions which apply to any referral scheme on our service (unless the referral scheme description says something different.

9.1. Subject to what we say below, you qualify for a referral Reward when the referred User registers on our Service and (in our view) they have satisfactorily completed their first research task. We call this the “Referral Event”.

9.2. The referred person must: 

  • be a new User of our Service; 
  • be legally able to participate on the Service;
  • be aged 18 years older;
  • have a valid email address; and
  • speak and read English to a reasonable level.

9.3. For each qualifying Referral Event, and provided you are still a registered User of our Service, we will take reasonable steps to add the referral Rewards to your account within 14 days thereafter.  

9.4. We may remove or delete or refuse to credit referral Rewards if we think that they were awarded in error or that you or the referred User:

  • haven’t complied with the scheme requirements; or 
  • are not Users in good standing, meaning we think that either of you has broken these terms or has otherwise behaved inappropriately in connection with our Service.

9.5. The referral scheme is subject to any deadlines or timescales specified and we are anyway entitled to change or end it at any time without notice.

10. Behaviour when using our Service 

This section explains the behaviour and other requirements to use our service.

10.1. You agree not to do any of the following in connection with our Service:

  • break the law or infringe anyone else’s rights;
  • send, store, display or link to unlawful, infringing or otherwise inappropriate Content;
  • victimise or harass other people;
  • use offensive, obscene, abusive, discriminatory or other inappropriate language or images; 
  • deceive or mislead anyone;
  • send, store, display or link to any Content that includes someone else’s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally permitted to do so;
  • make recordings or screenshots of audio/video interactions without the written consent of all other participants;
  • impersonate anyone;
  • use our Service to help you compete with us or to infringe our rights;
  • use our Service for any commercial purpose;
  • disrupt our Service, e.g., spam, viruses or phishing;
  • interfere with or damage our Service or gain unauthorised access to any part of our system, data, passwords or otherwise; 
  • intercept or modify communications;
  • impose an unreasonable load on our Service;
  • get around any security features including those designed to stop copying of Content; or
  • attempt, encourage or assist any of the above.

10.2. We would appreciate it if you do not leave harsh or rude remarks on any of our forums, blog comment areas or in communications. If you do, we are allowed to remove these comments and delete/ignore your communications. 

10.3. You agree to:

  • comply with the guidance/requirements on our Service; and
  • cooperate reasonably with us in relation to our Service. 

10.4. You agree to ensure that any contact or other information that you supply to us is accurate and not misleading and you will tell us if there are any important changes. 

11. Your Content (e.g., posts and comments)

This section contains certain promises by you regarding your content and gives us some rights including to remove/delete/disclose the content in certain circumstances.

11.1. You are responsible for your Content. 

11.2. You agree that you have (and will keep) all rights needed to enable us to use your Content as contemplated by the Service and these terms and conditions.

11.3. We are entitled to reject, suspend, alter, remove or delete Content at any time and for any reason.

11.4. We may disclose to the police or other relevant authorities or to a complainant any Content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.  

11.5. We are not legally responsible if your Content is misused by others. You must take reasonable care when deciding which Content to display on or send via our Service.

11.6. We may place advertisements near or within your Content. If so, we retain all revenue from such advertisements.

11.7. It is your responsibility to make your own frequent backups of Content if you want protection if it is lost or damaged. We are not responsible for such loss or damage. 

12. Dealing with other Users

This section includes important warnings about your dealings with other users and what to do if you encounter misbehaviour.

12.1. We don’t endorse or recommend any Users or their Content. You deal with other Users at your own risk. We are not legally responsible for the accuracy of, or otherwise in relation to, any such Content or for any dealings between Users. Where appropriate, you are responsible for investigating other Users before dealing with them. Don’t assume that any Content from another User is accurate and be aware that people may not be who they claim to be. 

12.2. If you encounter any inappropriate Content or behaviour in connection with our Service or if you have any concerns for your safety, you agree to immediately (1) stop communicating with the other person and (2) tell us. Please also use any available blocking mechanisms and seek relevant external help If appropriate (e.g., from law enforcement authorities). 

13. Other peoples’ websites / services / advertising 

This section explains that we aren”t responsible for website links etc on our service

13.1. We may display other peoples’ services, advertising and/or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these.  You use them at your own risk.

13.2. We strongly advise you to read the terms and conditions and privacy policies of any site you visit from our website.

14. Our guidance

This section explains that you rely on any general guidance by us at your own risk

14.1. If we ourselves provide any general guidance or other similar information on or via our Service, we do not guarantee that it is accurate or up to date or relevant to you and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.

15. If you create an account on our Service

This section tells you about obligations and restrictions that apply when you set up an account including your responsibility for others who use your account.

15.1. Unless otherwise specifically stated on our Service, your account is for your personal use only. You must not allow any other person to use your account unless we specifically say otherwise. You agree to take reasonable care to keep your login information confidential and to tell us immediately of any apparent breach of security such as loss or misuse of a password.   You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).

16. Support 

This section explains if we offer support and, if so, any restrictions that apply.

16.1. The Service includes support only if we specifically say so within the Service and, if so, by the specified contact methods. Any support service is only intended to address configuration and proper use of, or any errors or interruptions arising from, our Service. 

17. Ending or suspending this contract

This section explains when and how you or we can end (or suspend) the contract and, if so, what happens.

17.1. You are entitled to end this contract at any time by emailing us to the email address shown below or, if applicable, closing / deleting your account by in accordance with any the steps explained on our Service. 

17.2. We are entitled at any time and for any reason with or without notice to end or suspend part or all of our Service or impose restrictions on our Service. (Please note that we may close accounts that have been inactive for 365 consecutive days.)

17.3. If this contract ends: 

  • Your right to use our Service and all licences are terminated. 
  • You will lose any unpaid Rewards in your account, unless we agree otherwise in writing.
  • We are allowed to delete your Content. 
  • Existing rights and liabilities are unaffected. 
  • All clauses in this contract which are stated or intended to continue after termination will continue to apply. 

18. If our Service doesn’t work properly

This section explains that we don’t promise that our service will be error-free.

18.1. We do not guarantee that the Service will be uninterrupted or error-free.

18.2. We are entitled without notice and without liability to suspend the Service for repair, maintenance, improvement or other technical reason. 

18.3. You acknowledge that technology is not always secure and you accept the risks inherent in use of the Internet or other technology for the purpose of the Service.

19. Restrictions on our legal responsibility – very important

This section limits our legal responsibility in various ways and makes you responsible for certain losses we suffer, e.g. if you break the contract.

19.1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

19.2. We shall not be liable for any loss or damage where:

  • there is no breach of a legal duty owed to you by us;
  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract); 
  • (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
  • such loss or damage relates to a business of yours.

19.3. You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement or misuse of our Service.

20. Intellectual property rights (IP)

This section explains that you and we remain owners of copyright and other IP rights in our respective content and how we allow each other to use the content.

20.1. You remain the owner of the IP in any Content you provide. You allow us, at no cost and forever to use and adapt all or part of such material (including your name in connection with any post/comment) however we wish on our Service as well as on other channels including social media, including to enhance, redistribute and/or promote our Service. You waive your “moral rights” in relation to such Content to the extent legally allowed. You also allow each User to use your Content in accordance with these terms and conditions. You give us the right to take any legal action we think necessary if there is an infringement of the intellectual property rights in your Content.

20.2. We and/or our partners own the IP in all Content (excluding your Content and that of other Users) used on or in connection with our Service. You may view such material on your device for your personal, private and non-commercial use only. You must not otherwise use such material including copying, publishing (on the Internet or otherwise), selling or adapting it or taking extracts from it unless we specifically say so in writing (except to the extent specifically allowed by this agreement).   You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.

20.3. Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any Content on our Service without our specific prior written consent. 

21. Your personal information

This section directs you to our privacy policy

21.1. You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time. 

22. Things we can’t control

This section explains that we aren’t responsible for “acts of God”.

22.1. We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

23. Transferring this contract to someone else

This section explains how we can pass this contract to someone else but you need our permission to do likewise.

23.1. We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

24. English law and courts   

This section explains which country’s law applies and where you/we have to go to court if there is a dispute.

24.1 This contract is under English law and any disputes will be decided only by the courts of the United Kingdom.  If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

25. General 

This section contains some final general information about how this contract works

25.1. We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.

26. Complaints

26.1. If you have any complaints, please contact us via the contact details shown below. 

27. Information about us

  • Company name: Open Inclusion Ltd
  • Trading name: “Open Inclusion”
  • Country of incorporation: England and Wales
  • Registered number: 09394123
  • Registered office and contact address: 30 Stamford Street, London, England, SE1 9LQ
  • Contact email address: contact@openinclusion.com 
  • Other contact information: See our website/contact page
  • VAT number: GB221896205
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