We are specialist disability-inclusive researchers. Our team are leaders in this space with needs-specific research skills and practices earned over decades of experience.
Our research is accessible, inclusive, practical and innovative, grounded in our experience and always evolving.
Our community has been delivering insight to improve products and services since 1998. It is the heart of Open Inclusion. From framing to finishing, we involve those with lived experiences as co-creators, not just participants.
This ensures we ask the right questions of the most relevant range of people, in the most delightfully inclusive way.
We all influence the world around us and create experiences for ourselves and others. Here at Open Inclusion we help you practice human centred design where we actively consider which humans are the centre of the design.
We help you co-create solutions that everyone can use and appreciate. Identify great ideas and build these into reality with and by those with diverse lived experience. “Nothing without us” captures our approach of designing with the communities that each solution serves.
“When we design for disability first, we often stumble upon solutions that are not only inclusive, but also are often better than when we design for the norm.
Let people with disabilities help you look sideways, and in the process, solve some of the greatest problems.”
Elise Roy US Attorney and Inclusive Designer, VP Salesforce
Elevate your ideas above the “norm.” Design with uncommon perspectives so you can create uncommonly valuable and usable solutions.
Solutions that some people appreciate all of the time and everyone appreciates some of the time. Solutions that are more resilient to future changes.
Purpose-led organisations benefit not just from delivering to those who benefit directly, but also from workforce talent and other consumers who appreciate considerations made to historically underserved communities.
If we are just buying a product, then it will be subjected to comparison on all fronts. If we buy on alignment of purpose, inclusive brands are naturally elevated above their peers.
This community is global, large, valuable, growing, and getting more discerning in their expectations. It is an ideal target strategic market with high loyalty and strong word-of-mouth experience sharing to others with similar considerations.
“Innovation without clear purpose is experimentation.”
CEO Cambridge Institute of Global Leadership,
World Bank Fellow
underpinned by our inclusive customer experience canvas we work with teams to understand who may be missing out on the experience today due to specific access needs or disabilities.