Events – past and future

CX and Insight, London, Nov 2019

Christine is delighted to have been invited to speak at the Customer Experience and Insight Leaders Conference in London this November. The range of great speakers and the depth of topics looks fabulous. If you are interested please do sign up.

Topic:

The New Normal. How the Concept of “Normal” vs “Inclusive” Customer Experience Design is a Myth

We are all normal. We are all different. Difference is normal.

Date and registration:

5th November 2019. London

Registration still available here.

Creating better digital experiences, Oct 2019

Topic:

“The simple truth of accessibility – better digital experiences create more value”

Available:

On SlideShare here

Speakers:

  • Christine Hemphill, Managing Director of Open Inclusion
  • Samantha Fletcher, Community Leader Open Inclusion (Neurodiversity)
  • Lynn Cox, Community Leader Open Inclusion (Vision) via video
  • Pauline Yates, Senior Consultant at Planit

Inclusive Wayfinding. Sign Design Society, April 2019

Topic:

“Wayfinding – designing signs that support cognitive diversity”

Available:

On SlideShare here

Presentation for a UK government advisory group, February 2018

Topic:

“From accessibility to inclusion, under-rated and unloved to strategic value driver. Turning an ugly duckling into a swan”

Available:

On SlideShare here

Intelligent Mobility Conference - Nottingham 2018

Topic:

“Inclusive Design for Mobility: considering the needs of older users”

Available:

On SlideShare here

CX Strategy Summit - September 2018

Topic:

“Leveraging the power of edge-case users”

Available:

On SlideShare here

London Accessibility Meetup May 2018

Topic:

“Top Down and Bottom Up: Gaining inclusive insights from the people who know the best”

Available:

In captioned video on You Tube here

On SlideShare here

 

Vanguard Network Event

Past Event:

Vanguard Network Presentation

Topic:

Attracting and retaining staff with disabilities and later in life is easier than it used to be and more valuable too.

When:

Tuesday 14th June 2017

 

CSUN Conference 2017

Past Event:

CSUN

Topic:

Innovation led by people with impairments: Apple Watch & Amazon Echo. Insights from research exploring the way people with impairments use new technologies, to discover what opportunities they see that others might miss.

When:

Tuesday 14th March 2017

Slides:

Our presentation is available here

Inclusive Travel and Transport

Event:

Inclusive Travel and Transport

Topic:

Are you involved in the travel and transport or related industries? Are you interested in the way the industry is responding to the ever-growing need for inclusive products and customer experiences?

  • How are customer service expectations changing?
  • How is new tech being leveraged?
  • What is being done to improve services for everybody?
  • What still needs to be done?

A stimulating evening of discussion with speakers from National Rail, Uber, Virgin Atlantic and Transport for London. We learned about innovative ways they are making travel more inclusive and what still needs to be done to provide travel experiences for the widest range of passengers.

We also heard from disabled travellers themselves (with impairments ranging from mobility, vision loss, hearing loss, and learning differences), who shared their stories and experiences about what does and does not work for them.

When:

Thu 6 April 2017