CX and Insight, London, Nov 2019
Christine is delighted to have been invited to speak at the Customer Experience and Insight Leaders Conference in London this November. The range of great speakers and the depth of topics looks fabulous. If you are interested please do sign up.
Topic:
The New Normal. How the Concept of “Normal” vs “Inclusive” Customer Experience Design is a Myth
We are all normal. We are all different. Difference is normal.
Date and registration:
5th November 2019. London
Registration still available here.
Creating better digital experiences, Oct 2019
Topic:
“The simple truth of accessibility – better digital experiences create more value”
Available:
Speakers:
- Christine Hemphill, Managing Director of Open Inclusion
- Samantha Fletcher, Community Leader Open Inclusion (Neurodiversity)
- Lynn Cox, Community Leader Open Inclusion (Vision) via video
- Pauline Yates, Senior Consultant at Planit
Inclusive Wayfinding. Sign Design Society, April 2019
Topic:
“Wayfinding – designing signs that support cognitive diversity”
Available:
Presentation for a UK government advisory group, February 2018
Topic:
“From accessibility to inclusion, under-rated and unloved to strategic value driver. Turning an ugly duckling into a swan”
Available:
Intelligent Mobility Conference - Nottingham 2018
Topic:
“Inclusive Design for Mobility: considering the needs of older users”
Available:
London Accessibility Meetup May 2018
Topic:
“Top Down and Bottom Up: Gaining inclusive insights from the people who know the best”
Available:
In captioned video on You Tube here
Vanguard Network Event
Past Event:
Vanguard Network Presentation
Topic:
Attracting and retaining staff with disabilities and later in life is easier than it used to be and more valuable too.
When:
Tuesday 14th June 2017
CSUN Conference 2017
Past Event:
CSUN
Topic:
Innovation led by people with impairments: Apple Watch & Amazon Echo. Insights from research exploring the way people with impairments use new technologies, to discover what opportunities they see that others might miss.
When:
Tuesday 14th March 2017
Slides:
Our presentation is available here
Inclusive Travel and Transport
Event:
Inclusive Travel and Transport
Topic:
Are you involved in the travel and transport or related industries? Are you interested in the way the industry is responding to the ever-growing need for inclusive products and customer experiences?
- How are customer service expectations changing?
- How is new tech being leveraged?
- What is being done to improve services for everybody?
- What still needs to be done?
A stimulating evening of discussion with speakers from National Rail, Uber, Virgin Atlantic and Transport for London. We learned about innovative ways they are making travel more inclusive and what still needs to be done to provide travel experiences for the widest range of passengers.
We also heard from disabled travellers themselves (with impairments ranging from mobility, vision loss, hearing loss, and learning differences), who shared their stories and experiences about what does and does not work for them.
When:
Thu 6 April 2017
