
Inclusive design
Client:
Natwest
Industry:
Banking and Finance
Channel:
Digital, Customer Service
Goal:
To design a service that helps diverse banking customers find the adaptive
and inclusive banking capability available to them that they prefer or need in a
way that is respectful, and helpful and improves their experience.

Inclusive design
Client:
Natwest
Industry:
Banking and Finance
Channel:
Digital, Customer Service
Goal:
To design a service that helps diverse banking customers find the adaptive
and inclusive banking capability available to them that they prefer or need in a
way that is respectful, and helpful and improves their experience.