New research on what disabled consumers choose to buy and why
The Business Disability Forum has just published new disability-inclusive consumer insights in freely available reports that include seven industry sectors in the UK. This was based on research conducted by Open Inclusion.
New, different and important. Post COVID-19 Inclusive Insights.
The current health crisis from COVID-19, the related lockdown and broader financial implications have rapidly transformed our society and how our customers and staff can and do engage with us. For the past 6 weeks, Open Inclusion has run a pan-disability, inter-generational diary study. We are now sharing insights from this to help businesses refresh their understanding of where and how difficulties or barriers are limiting people with disabilities and what they are most appreciating through this extraordinary period. We hope that this will help us all adapt to these changes faster and more smoothly, ensuring people are not excluded from important services.
Changing lines and impacts of inclusion and exclusion
The lines and impacts of inclusion and exclusion have shifted dramatically. We have developed a simple inclusive design approach for a very rapidly unfolding period of change. This is to help businesses reduce risks to consumers and staff, including those with disabilities or other specific risks through this period, as well as looking to create additional value where opportunities exist.
Podcast – Inclusive innovation in travel and transport
This month Martyn interviews two highly respected authorities on the inclusive design of transport solutions. David Banes and Prof. Joseph Giacomin share their thoughts on how innovations in the travel and transport sector may impact inclusion.
Open Inclusion’s Services
A short video interview with Christine Hemphill that gives an overview of the services that Open Inclusion provide, and the value these services can deliver to our clients.
Open podcast – Inclusive design in the built environment
In this blog, with attached video or podcast of interviews with Ed Warner and Steven Mifsud, we investigate inclusive design in the built environment. From design crimes to aspirational products, we look at what makes physical space more enjoyable and usable for a wide range of people including those with specific access needs.
Valuable 500 Podcast 2, with Marianne Waite
Part 2 of 2 in our podcast series on the Valuable 500 Campaign. In this episode, Martyn interviews Marianne Waite the Campaign Director of Valuable 500 and Christine Hemphill Open Inclusion’s Managing Director.
Top down and bottom up – gaining powerful inclusive insights
At the London Accessibility Meetup for Global Accessibility Awareness Day (GAAD) 2018 Open Inclusion delivered a presentation on how to gain quality insights to help support the greatest value and improvement in customer inclusion. What questions to ask, of who, and how?
Open podcast – Episode 3. Purple Tuesday, the retailers perspective
Martyn Sibley talks with 3 business leaders – Zoe Young from Marks & Spencer, Rosie Martin from the Nelly McCabe boutique and Ian Gilmartin from Barclays Bank to discuss what Purple Tuesday represents for their businesses and how they hope it leads to a permanent legacy of inclusion in the retail sector.