Open Inclusion’s Services

A mobile phone with "Open" written on it

A short video interview with Christine Hemphill that gives an overview of the services that Open Inclusion provide, and the value these services can deliver to our clients.

Open podcast – Inclusive design in the built environment

An beautifully designed accessible washroom

In this blog, with attached video or podcast of interviews with Ed Warner and Steven Mifsud, we investigate inclusive design in the built environment. From design crimes to aspirational products, we look at what makes physical space more enjoyable and usable for a wide range of people including those with specific access needs.

Valuable 500 Podcast 2, with Marianne Waite

Marianne Waite speaking at a conference with a t-shirt on that reads "we all have very special needs".

Part 2 of 2 in our podcast series on the Valuable 500 Campaign. In this episode, Martyn interviews Marianne Waite the Campaign Director of Valuable 500 and Christine Hemphill Open Inclusion’s Managing Director.

Good design is inclusive design

The information board in a train station

Let’s talk about inclusive research, design, innovative digital solutions and rail travel. Tom Pokinko, our Research Director at Open was interviewed last month by the lovely team at Calvium on a range of topics including inclusive research, design and innovation.

Valuable 500 podcast with Dr. Caroline Casey

Caroline Casey in a black t-shirt with #valuable written on it. She is in an office with floor to ceiling glass window behind her through which you can see a river and city with hills beyond.

Martyn Sibley interviews Dr Caroline Casey, a disability activist who is calling on 500 companies to put inclusion of people with disabilities or other access needs at the forefront of their agendas through the Valuable 500 campaign, which was launched last month at Davos.

Open podcast – Episode 3. Purple Tuesday, the retailers perspective

Retail customers on a London Street

Martyn Sibley talks with 3 business leaders – Zoe Young from Marks & Spencer, Rosie Martin from the Nelly McCabe boutique and Ian Gilmartin from Barclays Bank to discuss what Purple Tuesday represents for their businesses and how they hope it leads to a permanent legacy of inclusion in the retail sector.

Extreme innovation. Extremely good design

Old 1950s typewriter

Understanding the needs of customers with disabilities provides strong use cases for innovation leveraging current and emerging technology. Inclusion-led innovation is the process by which businesses can gather insight and design significant product or service improvements.

Open podcast, Episode 2 – Inclusive retail customer experience

Shani out shopping

In this episode, Open Inclusion’s Community Lead Martyn Sibley talks with 3 disabled consumers about their experiences in the retail environment. Julie Fernandez, Dave Padgen and Shani Dhanda each share their retail experiences as consumers with access needs. They describe what good customer experience is for them, as well as what can cause difficulty or […]