This episode is the second of a two-part series on Purple Tuesday, the initiative to increase awareness and inclusion of customers with disabilities in retail.
Following on from the last episode where we interviewed retail customers, in this episode Open Inclusion’s Community Lead Martyn Sibley talks with 3 business leaders about how they are engaging with the initiative, scheduled to occur on the 13th November.
Zoe Young from Marks & Spencer, Rosie Martin from the independent fashion boutique, Nelly McCabe and Ian Gilmartin from Barclay’s Bank discuss what Purple Tuesday represents for their businesses. They also share the activities underway, both on the day and beyond, and how they hope it will lead to a permanent legacy of greater inclusion in the retail sector.
The interview concludes with a discussion with Christine Hemphill the Managing Director of Open Inclusion who gives her reflections on the initiative and how she hopes it may stimulate long-term momentum towards more inclusive retail environments.
Wishing you all an excellent first Purple Tuesday tomorrow. If you are interested in learning more about the initiative, please find out more
If you missed the first podcast in the series about retail inclusion, interviewing three customers with a broad range of experiences, needs, and preferences, as well as Mike Adams from Purple who instigated this initiative, please feel free to head back to it now, here.
If you would like to better understand the customer experience that your business provides to people with access needs, or take powerful steps to improve it, please contact us. We would be happy to help you.