Open podcast, Episode 2 – Inclusive retail customer experience

By Tom Pokinko | 23rd October 2018

In this episode, Open Inclusion’s Community Lead Martyn Sibley talks with 3 disabled consumers about their experiences in the retail environment.

Julie Fernandez, Dave Padgen and Shani Dhanda each share their retail experiences as consumers with access needs. They describe what good customer experience is for them, as well as what can cause difficulty or barriers.

The episode concludes with Mike Adams, the founder of Purple Tuesday. He shares the intent behind this exciting new UK initiative and his vision for the future of retail for disabled consumers. If you are interested in learning more about Purple Tuesday, please find out more here.