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Inclusive design

NHS Test and Trace App disability inclusive insight and design support

Christine H

January 24, 2023

Christine H

January 24, 2023


To ensure that the app is understandable and usable by all including those with additional needs, specific considerations related to COVID or adaptive approaches to access and engage with content.

Type of project:

Inclusive design


Department of Health and Social Care / Zuhlke Engineering




Digital app


Very regular usability testing of prototype new elements and the live app. Inclusive design advice, including gorilla testing to check our assumptions, and “meet your users” workshops for designers. Support for development of key communications, such as the accessibility statement.


The app is constantly changing, but people with disabilities, older, less tech, savvy, and those with heightened anxiety are being included and their needs considered. We collaborate very closely with the mainstream research agency (co-designing protocols, and combining insights) and work very closely with the audit team, design and developmen teams.

Participant quote:

Client quote:

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