Inclusive research into an AI-infused voice activated tool for job seekers with disabilities
Christine H
February 15, 2023
Christine H
February 15, 2023
Goal:
The aims of our research were to better understand the habits, pain, points, and opportunities present for jobseekers with disabilities, and to understand whether Voice-First conversational UI had the potential to address inequalities in the job search/application process.
Type of project:
Inclusive Innovation
Clients:
Zammo
Industry:
Workplace
Channel:
Digital, Voice UI
Method:
UK and USA-based research comprised of an online survey (294 jobseekers), online interviews and focus groups (38 jobseekers), and usability testing of an early prototype with six blind jobseekers (screen, reader, users).
Outcome:
Our research determined that there was a demand for easier and more inclusive, mainstream job search and application solutions, and strong interest in AI-solutions to help simplify job applications. And that potential solutions need to get the UI and interaction element spot-on for screen reader users.
