Skip to content
  • Accessibility
  • How we use language
Text Zoom
Text Only
Contrast
  • Accessibility
  • How we use language
Open Inclusion Logo
  • Home
  • About
    • Insights
    • Services
    • Simply Open Awards
  • Case Studies
  • Team
  • Open Community
  • Contact
  • Join Community / Login
Menu
  • Home
  • About
    • Insights
    • Services
    • Simply Open Awards
  • Case Studies
  • Team
  • Open Community
  • Contact
  • Join Community / Login
Join Community / Login

Diverse insights.
Better solutions.

We are a global inclusive research agency, that positively addresses disability and age-inclusion through broader and deeper authentic insights, participatory design and inclusive innovation.

  • Transcript of Video
  • Watch BSL video
Illustration: in a large seated audience you can observe a cochlear implant, a turban, a veil, and a yarmulke.

We’re changing the way research and insight reflects the true breadth of human experiences.

Amplifying the unheard

We engage, listen to, and amplify voices that most research fails to include, and consequently, a lot of design fails to consider.

Access inclusive expertise

We’re a team of highly trained, deeply experienced inclusive researchers and designers. In addition to our professional skills, over half our team identify as disabled and almost all are directly personally connected to disability.

Navigate with confidence

We know that disability inclusion, design and innovation can be complex. We are here to help you inclusively gather authentic insights, confidently navigate change, and valuably develop ongoing practices and solutions to thrive.

Generating inclusive intelligence

We generate inclusive intelligence to help you identify and deliver solutions that are more consistently accessible, usable, delightful, innovative and valuable.

Our community, your advantage

Our global community of people with diverse lived experiences of disability and older age, allows us to close gaps in your insight and understanding that some of your competitors don’t notice and others are not sure how to fill.

Through us you can access:

  • More than 1,000 people in our direct community in 5 English speaking countries.
  • Over 350,000 people through our community partners globally in 23 countries in Europe, the Americas, Asia, Africa and Australiasia.

Brands we’ve supported

Ability
Aesop
ageingbetter
AMV
apple
barclays
brunel
bt
burberry
Business Disability forum
canon
catapult
cocacola
colgate
degree
eastwest
England Golf
Fiverr
four
Google
Guinness
Heathrow
HSBC
Imperial College
John Lewis
Lilly
Mada
Marks& Spencer
Merlin
Microsoft
Miro
National_theatre_new
Natwest
NewLook
NHS Digital
RNIB
Royal Mail
Scope
Spotify
Story Futures
The Valuable
UK Research and Innovation
University of Cambridge
University of Leeds
Verizon
Virgin Media
Voi
Wallmart
Previous
Next

Our services

Illustration: a remote meeting with participants running a digital whiteboard

Inclusive
research

Understand broadly.

Disability and age-inclusive user insight. Full range of design and market research methodologies suited to your objectives and industry. Better inform your business decisions and prioritisation.

Illustration: a hand hammers a square peg into a round hole

Inclusive
design

Make things better.

Co-creation and co-design support. Disability-inclusive expertise from our team and community. Making it easier to identify and prioritise improvements for your digital or physical products, services, built environment or communication.
Illustration: a flower shape. with different shappents inside the flower, all connected together with lines. In the center is insights, lightbuls cogs, and driver representing inclusive innovation

Inclusive
innovation

Make better things.

Disrupt current barriers and frustrating trade offs. We support the development of your innovation strategy, emerging tech adoption, funding assessments, innovation training and events. We provide inclusive innovation mentors and advisors for accelerators and internal programmes.
More about our services

Open Inclusion creates bridges between community and business

We connect solution needs, wants and preferences of the community to business designs, organisational alignment and value.

Community

Better outcomes for our community

Learn about our community
Illustration: Two women and a man are playing on laptops in the met averse discussing their experiences

Business

Better solutions for businesses

Learn about our services

Community

Better outcomes for our community

Learn about our community

Business

Better solutions for businesses

Learn about our services
Illustration: Two women and a man are playing on laptops in the met averse discussing their experiences
Illustration: two people sit with an unopened box, a thought bubble from one of them mirrors the logo on the box

Making inclusion easier

We have the community access, skills and experience to make inclusive research, design and innovation straightforward for you. We align what we do to how you work, so you can slot disability and age-inclusion into your design and product management cycles.

Grounded in our values

We are open, collaborative, curious, practical, creative and considerate in what we do, how we do it and the impact we wish to create.
Illustration: in a group gathered around a table, you can observe a pair of signing hands, a guide dog, a prosthetic limb and a wheelchair

Delivered with Open attitude

We specifically seek out and attract team members, community and collaborative partners who have an attitude that we call “creative renegades.”

A creative renegade is someone who is dissatisfied with how things are today and works creatively, consistently and positively against the status quo to make things better.

Progress over perfection

We deliver progress rather than perfection (not an achievable goal). This keeps us moving steadily forward across the spectrum of inclusion challenges.

Illustration: Meryl wears her "progress over perfection" t-shirt under a suit jacket
Work with Open
View our case studies

We’re here to support you

If you need to contact us or support getting involved with any of our community or research projects here are some ways you can do that:
Icon: cell phone
Speak to us by phone, video call or WhatsApp (voice or video).
Icon: chat bubbles

We’re available by SMS, WhatsApp (text) or email.

Icon: two hands signing
For in person or video-based research we provide sign language interpretation as required by participants.
Icon: captions on a screen

We provide live captioning for in person and online research.

Icon: slash through a phone

If you are not comfortable with technology, you can still be involved in research. For example, you can share your opinions for an online survey with a researcher over the phone.

Icon: question mark in thought bubble

We can also support you in many other ways. Please ask us if you need help or assistance.

Contact Us
Icon: two hands signing

Do you prefer sign language?

We have a range of sign language videos in BSL if that is your preferred language. We are currently developing some videos in ASL. On the website where you see the above icon you can find a BSL video.

View all BSL videos
  • Transcript of Video

Sign up to our newsletter

Keep up to date with projects we’re working on, research opportunities and new policies that may effect your business.

Email

  • contact@openinclusion.com

Contact Numbers

  • UK +44 20 39501957
  • USA + 1 (903) 650-9470
  • 9am - 5PM GMT and EST/EDT on weekdays

If you wish to call us via text relay / TRS Please dial the following before our number: 18001 (in the UK) or 711 (in the US) 

Head Office

  • Open Inclusion
  • 86-90 Paul Street
  • London, EC2A 4NE
  • United Kingdom
  • Privacy policy
  • Visitor information
  • All BSL videos
  • Accessibility
  • How we use language
  • Carbon footprint
  • Terms and conditions
If you have any feedback about how we can make this website or our community space more accessible and inclusive, please let us know. We have a form on the Accessibility Page or you can email us at contact@openinclusion.com

Follow us On

Sign up for our newsletter

Open Inclusion Logo
Open Inclusion Logo
  • © Open Inclusion 2023
Back to top